maxbet Privacy Policy
This page describes what we collect when you use maxbet and how we keep that data protected. When you register a maxbet account, deposit funds via DANA, e-wallet, mobile banking, or local payment, or wager on Liga 1, Piala AFF, or any other game category, we collect information about you. We use this information to verify your identity, process your withdrawals, prevent fraud, and improve our platform. We do not sell your personal data to third parties. We only share data with payment processors, compliance providers, and authorities when law requires it.
Our commitment to data protection starts with encryption. Your personal documents (national ID, proof of residence) and payment details are encrypted on our servers and isolated from our public gaming platform. Our team in Jakarta, Surabaya, Bandung, Medan, and Semarang can access your KYC data only for verification, compliance, and support purposes. We retain your data only as long as you hold a maxbet account; after closure, we delete documents within 30 days unless law mandates longer retention.
This privacy policy covers all maxbet services and applies equally to all players, regardless of jurisdiction. If you have questions about how your data is handled, contact our privacy team via the support channel listed at the end of this policy.
What We Collect & How We Use It
Identity & Account Data
When you register a maxbet account, we collect your full name, email address, date of birth, phone number, and residential address. During KYC verification, we request a government-issued ID (national ID, passport, or driver's licence) and proof of residence (utility bill, bank statement, or government letter dated within three months). We use this information to confirm your identity, verify your age, and check that you are not on international sanctions lists or excluded from our service by local law.
Payment & Transaction Data
We collect details of every deposit and withdrawal you make on maxbet: amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer to mobile banking, local payment, online payment, e-wallet), date, and time. We do not store your full payment card or account numbers; our payment processors store those securely on their own systems. We use transaction data to detect unusual activity, comply with anti-money-laundering regulations, and verify your account during high-value withdrawals.
Your payment data is never shared with other players or advertisers
We share transaction information only with our payment processors (for settlement) and legal authorities (if required by law).
Behavioural & Gaming Data
We track your activity on maxbet: which games you play, how long you wager, your bet amounts, your win/loss record, and when you log in and out. We use this data to calculate your weekly cashback, determine your tier status (Bronze → Silver → Gold → Platinum → Diamond), and personalise your promotions. During periods like Idul Fitri and Idul Adha, we analyse your historical preferences to recommend bonuses and tournament markets that match your interests.
We also track your device (operating system, browser, IP address) and location to detect account compromise and prevent duplicate accounts. If you log in from a new device, we may ask for two-factor authentication confirmation. If we detect logins from countries inconsistent with your registered address, we alert you and may temporarily lock your account pending identity re-verification.
Communication Data
When you contact our support team via live chat, email, or phone, we keep records of your conversation. We use these records to resolve your issues, improve our support quality, and train our team. We also send you promotional emails about new bonuses, seasonal campaigns, and platform updates—you can unsubscribe from marketing emails at any time via your account settings.
Your Rights & Data Protection Practices
Data Access & Deletion
You have the right to request a copy of all personal data we hold about you. Contact our privacy team and we will provide your data in a portable format within 30 days. You also have the right to request deletion of your data. If you close your maxbet account and request data deletion, we delete your KYC documents and personal information within 30 days, except information we are required by law to retain (tax records, anti-money-laundering documentation).
We may retain your transaction history for up to seven years to comply with financial regulations in supported jurisdictions. Even after deletion, we may keep anonymised statistics (e.g., "number of players from Jakarta", "average weekly turnover") that cannot identify you personally.
Third-Party Processors & Overseas Data Transfer
We work with payment processors (who handle DANA, e-wallet, mobile banking, and bank transfers), anti-fraud providers, and compliance consultants who may store your data outside Indonesia. These third parties are bound by confidentiality agreements and process your data only on our instruction. Our data centres may be located in Southeast Asia or other regions; you consent to international data transfer by using maxbet.
We at maxbet encrypt and protect your data whether it sits on our local servers or in overseas systems maintained by our trusted partners.
Cookies & Tracking Technologies
Our maxbet website and app use cookies to remember your login status, language preference, and betting history. These cookies are essential for basic functionality; without them, you would need to log in repeatedly. We also use analytics cookies to track how users navigate maxbet (which pages are popular, where players abandon sessions). You can disable non-essential cookies in your browser settings, though some features may not work correctly without them.
Legal Compliance & Law Enforcement
We comply with data requests from Indonesian authorities, regulatory bodies, and law enforcement. If we receive a legal order to disclose your data (tax investigation, fraud inquiry, sanctions check), we comply without notifying you unless law permits notification. We do not voluntarily share data with advertisers, social-media platforms, or data brokers.
If you have privacy concerns or wish to exercise your data rights, contact our privacy team at [email protected] or via live chat on the maxbet platform. We respond to all privacy requests within 30 days. This privacy policy is reviewed annually and updated if our practices change materially.